Chemstations Privacy and Security

Effective May 24, 2018

This document (“Privacy Policy”) informs you of Chemstations’ privacy and security practices, including the choices you can make about how we collect and use information. We are committed to protecting your privacy.

This Privacy Policy applies to customers, potential customers, vendors, job applicants, and other interested individuals, and it applies to our website, as well as to information we gather through product registrations, sales and support calls, trade shows, or seminars unless otherwise set forth in a separate agreement between you and Chemstations.

Chemstations intends to comply with our legal obligations under international privacy and security regulations, including the EU General Data Protection Regulation (GDPR) which imposes rules on controlling and processing personal data.

We need to gather and use information or ‘data’ about you as a part of our business and our management of our relationship with you. This may include some personal data.

For the information we collect from you, the data controller is CHEMCAD LLC.

11000 Richmond Avenue, Suite 580
Houston, TX 77042
United States

On our website, you can request information, register for a trial of our software, subscribe to marketing or support materials, register for events, apply for jobs, or obtain technical support. The types of data you provide to us on these pages may include name, address, phone number, e-mail address, user IDs and passwords, and contact preferences.

We collect and analyze website usage information; that may include the pages visited on the Chemstations website, URLs visited, browser type, device type, network provider, and IP address. Chemstations’ web pages use cookies and other technologies for data analysis and personalization services*.

Except for job applicants, we do not generally collect “special categories” of personal data (as defined under GDPR). For job applicants, we may lawfully collect special categories of data such as race, ethnic origin, or gender.

We will process, handle, and store your personal data in accordance with our privacy obligations, including GDPR, and we will only do so in performing contracted services, complying with any legal obligation, or when we have a legitimate interest.

Examples of how we use your personal data include providing marketing and promotional materials; organizing and conducting training and user meeting events; administering surveys to improve our products and services; providing goods and services for which we have a contract; communicating with you about our products and services, including orders and billing; reviewing job applicant credentials and making hiring decisions; providing technical support for Chemstations’ products; preventing, detecting, and fighting fraud or other illegal usage or unauthorized activities; operating and planning our business; and other legitimate interests.

If we use your personal data for an unrelated purpose, we will communicate the usage and legal basis for the usage to you.

We might share your personal data with our partner companies, distributors, contractors, and agents to carry out our obligations under our contract with you or for our legitimate interests.

We may transfer your information if we are involved, whether in whole or in part, in a dissolution, bankruptcy, or change of ownership or control.

Applicable law may require us and our service providers to disclose your information if reasonably necessary to comply with a legal process, such as a court order, subpoena or search warrant, government investigation or other legal requirements; or, subject to applicable law, necessary for the prevention or detection of crime.

We may also share information if disclosure would mitigate our liability in an actual or threatened lawsuit; if necessary to protect our legal rights and legal rights of our users, business partners, or other interested parties; if necessary to enforce our agreements with you; and if necessary to investigate, prevent, or take other action regarding illegal activity, suspected fraud, or other wrongdoing.

We may ask for your consent to share your information with certain third parties. In any such case, we will make it clear why we want to share the information.

We may also use and share anonymized usage information that, by itself, does not identify who you are. We may combine this information with additional information collected from other sources.

When we share information, we require those companies and other entities to keep your personal data confidential and secure and to protect it in accordance with the law and our policies. They are only permitted to process your data for the lawful purpose for which it has been shared and in accordance with our instructions.

Applicable privacy laws, including GDPR, may give you the right to review, update, and request that we stop using or delete personal data we keep about you. To protect your privacy, we may ask you to verify your identity or provide additional information before we let you access or update your information.  We may reject requests for certain reasons, including if the request is unlawful or if it may infringe on trade secrets, intellectual property, or privacy of another user. Also, we may not be able to accommodate certain requests to rectify or object to the processing of personal data, notably where such requests would not allow us to provide our service to you. Requests should be sent in writing to

You can unsubscribe from our marketing e-mails using the link provided in each one.

We keep your personal data for legitimate business purposes and as permitted by applicable law. For example, we must keep personal data to prove our compliance with applicable laws or when an outstanding issue, claim, or dispute requires us to keep the relevant information until it is resolved.

We do not knowingly collect personal data from children under age 18.

By using our website, you consent to our collection and use of your personal information as described in this Privacy Policy. If we change our privacy policies and procedures, we will post those changes on our site.

* To learn more about cookies, you can visit:

We use cookies to provide, secure, and improve our website material and user experience; they help us analyze visitor patterns and let us know what pages are most/least visited by certain anonymized demographics.